Contact Us
At Spinboss Casino, we prioritize your satisfaction and well-being above all else. If you have any questions or concerns about our services, games, or responsible gambling policies, please don't hesitate to reach out to us through one of the following support channels.
We understand that every issue is unique and requires attention at its own pace. To ensure your problem receives the care it needs, we recommend using a combination of self-service tools and direct communication methods. Our dedicated team is here to assist you 24/7 via our Live Chat platform or by sending us an email.
Live Chat Support
Our live chat service allows for instant support during peak hours (17:00-23:00 GMT weekdays, 14:00-22:00 GMT weekends). You can engage with our customer care representatives in English, Dutch, German, Swedish, Norwegian, Spanish, and more. To access this feature, simply click on the Live Chat icon located at the bottom right corner of your screen.
Email support is available to all users who prefer written communication or require a detailed response to their query. Please allow 4-8 business hours for a reply from our team. If you need assistance with verifying your account, please contact our dedicated email address [email protected] for expedited help.
Before reaching out to us directly, we encourage users to explore our comprehensive FAQ section and help centre. These resources offer answers to the most common questions about account management, bonuses, game rules, responsible gaming practices, and more.
Verification Support
If you require assistance with verifying your account or resolving any issues related to identity verification, please contact [email protected] for immediate support. Our team will guide you through the necessary steps to resolve your issue efficiently.
For technical issues regarding gameplay, software updates, or platform performance, please refer to our dedicated technical support email at [email protected]. We strive to provide timely assistance to ensure you can continue enjoying your favourite games without interruption.
Responsible Gambling Assistance
At Spinboss Casino, we prioritize the well-being of all users. If you feel that your gaming is negatively impacting your life or require guidance on responsible gambling practices, please do not hesitate to contact our dedicated email address [email protected]. Our team will provide confidential and supportive assistance.
Account Recovery
In the event of a lost password or forgotten account details, you can find solutions in our help centre. If this does not resolve your issue, please contact [email protected] for immediate support.
Our mobile apps and website are designed with user-friendliness at their core. However, if you encounter any difficulties or require assistance navigating our services on a smaller screen, don't hesitate to reach out via email or live chat.
Multilingual Support
We strive to cater to an international audience by providing support in various languages. Please refer to the available support languages during registration for your preferred language choice.
For more complex issues that require detailed discussions and solutions tailored to your specific needs, we recommend using our email services or live chat for initial contact. Our support team will guide you through a streamlined process designed to resolve your issue as efficiently as possible while providing additional support where needed.
Escalation Guidance
If, after multiple attempts at resolving an issue, you still require further assistance, please do not hesitate to escalate the case by contacting our dedicated email address [email protected]. We value your patience and are committed to finding a resolution that satisfies all parties involved.
Ticket Handling
For those requiring additional support or following up on previous issues, we utilise a ticket system for efficient tracking. Please refer to the email confirmation from our team for more information about the assigned ticket number and further instructions.
We understand that timely communication is crucial in providing an optimal user experience. While response times may vary depending on the support channel you choose, please allow:
Account-Security Assistance
If you have any concerns about your account security or suspect unauthorized access, we encourage immediate action by reaching out to our support team at [email protected] for prompt assistance.
Our platforms are designed to accommodate various devices and screen sizes. However, in the unlikely event of a compatibility issue or technical difficulty, please do not hesitate to contact us through one of our support channels above.
Preferred Contact Methods
For your convenience, we recommend using the live chat platform for real-time assistance during peak hours. For written communication or matters requiring detailed responses, email is recommended.
To reduce response times and enhance overall user experience, please refer to our comprehensive FAQ section, help centre, and dedicated resources within your account settings before reaching out directly to us.
Availability Hours
Our support team is available 24/7 through live chat during peak hours (17:00-23:00 GMT weekdays, 14:00-22:00 GMT weekends). Email responses are provided within 4-8 business hours from submission.
In the rare event of a dispute that cannot be resolved through our initial support channels, please contact us at [email protected] with a detailed description and supporting evidence. We value your feedback and are committed to resolving any issues promptly while maintaining open communication throughout.
By choosing Spinboss Casino for your gaming needs, you can be confident in receiving the highest level of support and care tailored to meet your individual requirements.
